Terms of Service

1. Acceptance of terms

By accessing or using Heads Up PM (operated by LLTDIGITAL), you agree to be bound by these Terms of Service. If you are using the platform on behalf of an organization, you represent that you have authority to bind that organization to these terms.

2. Description of service

Heads Up PM is a cloud-based project and portfolio management platform. We provide tools for portfolio tracking, project management, milestone tracking, RAID logging, status reporting, budget management and related features as described on our website.

3. Account registration

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. You must notify us immediately of any unauthorized use of your account.

4. Acceptable use

You agree not to:

• Use the platform for any unlawful purpose
• Upload malicious code or attempt to compromise platform security
• Attempt to access data belonging to other organizations
• Resell or sublicense access to the platform without written permission
• Use automated means to scrape or extract data from the platform

5. Subscription and payment

Paid plans are billed monthly or annually as selected at signup. You may upgrade or downgrade your plan at any time. Downgrades take effect at the end of your current billing period. We do not provide refunds for partial billing periods.

Failure to pay will result in a 7-day grace period before access is restricted. We reserve the right to terminate accounts with unpaid balances after 30 days.

6. Data ownership

You own all data you enter into the platform. We do not claim any rights to your project data, documents or content. You grant us a limited license to store and process your data solely to provide the service.

7. Data security and backups

We take reasonable steps to protect your data. However, we recommend maintaining your own backups of critical data. We are not liable for data loss resulting from circumstances beyond our reasonable control.

8. Service availability

We aim for high availability but do not guarantee 100% uptime. Planned maintenance will be communicated in advance where possible. We are not liable for losses caused by service interruptions.

9. Intellectual property

The Heads Up PM platform, including its design, code and documentation, is the intellectual property of LLTDIGITAL. You may not copy, modify or reverse engineer any part of the platform.

10. Termination

You may cancel your account at any time from the Settings page. We may suspend or terminate your account if you violate these terms. Upon termination, your data will be retained for 30 days before permanent deletion.

11. Limitation of liability

To the maximum extent permitted by law, LLTDIGITAL's liability to you is limited to the amounts you paid us in the 12 months prior to the claim. We are not liable for indirect, consequential or incidental damages.

12. Changes to terms

We may update these terms from time to time. We will provide at least 30 days notice of material changes by email. Continued use after the effective date constitutes acceptance.

13. Governing law

These terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

14. Contact

For questions about these terms, contact us at [email protected].